Return and Refunds policy

We thank you for shopping through the Al Qaissi website or app. We are here to help you. If you are not satisfied with your order, we ask you to contact us directly on customer service at +962796703005 or +9624205353, during official working hours from Saturday to Thursday from 8:00 am to 4:30 pm Jordan time, Or via the following email

** Returns **

Food products are perishable. Therefore, in order to adhere to our food safety standards, we cannot accept returns or provide cash refunds for any food product (s) in general except in rare cases that we feel it is right to do so. As for damaged products that were not purchased directly from our online store (to a supermarket, retail store, or others), please contact directly the store from which the original purchase was made and in most cases, you may be required to provide the original receipt .

** Exchange ** We only exchange items if they are defective, damaged or proven missing from shipment, you may be required to provide the original receipt