Job Description

Job Title:

Job Summary:

The Specialized Sales Associate is responsible for selling nut products within the branch, performing nut roasting according to quality standards, achieving monthly sales targets, and providing exceptional customer service. The role requires strict adherence to food safety regulations, maintaining product quality, and ensuring the cleanliness and organization of the section.

Job Objectives:

Increase sales of the nuts section and achieve monthly branch targets.
Deliver professional customer service that ensures customer satisfaction and loyalty.
Maintain high product quality through proper roasting, storage, and cleanliness.

Key Duties and Responsibilities:

1. Customer Service & Sales Responsibilities

Assist customers by providing accurate information about nut varieties, specifications, and country of origin.
Build trustworthy and positive relationships with customers.
Increase section sales through effective selling techniques and proper product display.
Ensure pricing labels and product information tags are available and updated for all items.
Follow the FIFO method and ensure each item is sold under its correct product code.

2. Roasting & Quality Control Responsibilities

Perform nut roasting according to company standards to ensure optimal taste and quality.
Store roasted and unroasted nuts safely and correctly.
Monitor product freshness and immediately report any damaged or low-quality items.
Comply with all food safety procedures and safe operation guidelines for roasting machines.

3. Cleanliness & Section Organization

Maintain cleanliness of the nuts section and the roasting room daily and weekly.
Inspect the section regularly, record shortages, and follow up with the direct manager.

4. Administrative & Operational Responsibilities

Participate in loading and unloading goods during delivery and restocking.
Protect and maintain branch property, especially roasting machines.
Assist in training new employees and provide them with necessary instructions.
Follow work schedules, shifts, and company policies.
Perform any additional tasks assigned by the direct manager.

Qualifications:

Education:

High school diploma or equivalent (preferred).

Experience:

At least 1 year of experience in sales or nuts-related retail (preferred).
Experience in operating roasting machines is an added advantage.

Skills:

Strong customer service skills.
Ability to identify and differentiate between nut varieties.
Sales and persuasion skills.
Strong organizational skills and attention to detail.
Ability to work under pressure and meet sales targets.
Commitment to hygiene and food safety practices.

Personal Traits:

Polite and professional communication.
Honesty, reliability, and discipline.
Teamwork and cooperation.
Ability to learn and adapt.

Working Conditions:

Indoor retail environment (branch-based).
Shift-based schedule determined by management.
Requires handling medium-weight items during stocking tasks.